Refunds
The free preview exists so you never have to ask. If you do have to ask, you get one.
When we refund
- The conversion failed after you paid.
- The converted file will not open, or is unreadable.
- You paid twice for the same document.
How to ask
Email [email protected] with the reference shown on your conversion page, or simply reply to the receipt Stripe sent you. Refunds go back to the original payment method and usually take a few working days to appear.
What we can see
We keep only a job reference, the payment reference, timestamps, page count, file size, the style you chose and whether the conversion succeeded. We cannot look at your document, because it has already been deleted.